Job Description

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Licensed Hearing Aid Specialists. We are seeking passionate, driven individuals who are committed to making a difference. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

At Miracle-Ear, we believe that people are the most important component of our success. Through a commitment to continuous training and professional development, we empower our people to build rewarding careers and become leaders in the industry. You’ll be at the forefront of hearing care, delivering personalized solutions to transform lives, while growing alongside a supportive and innovative team.

Responsibilities:

Manage the customer journey

• Administer comprehensive hearing evaluations, educate on the effects of hearing loss, and provide quality after-care services.
• Offer personalized customer consultations on hearing solutions to fit every unique need and lifestyle.
• Guide the customer through device fitting and demonstration, while educating them on the importance of hearing health.

Promote hearing health awareness and integrity

• Community outreach events and partnership engagement.
• Ensure data accuracy and privacy by maintaining customer records and compliance with all protected customer healthcare data.
• Stay current on industry trends and maintain professional credentials through continuous education and networking.

Lead sales of hearing aids and accessories

• Contribute to individual and office revenue goals.
• Drive local engagement by supporting marketing initiatives and managing special events.
• Partner with the Front Office Associate to ensure a seamless customer experience, effective schedule management and store operations.

Qualifications:

• Actively licensed as a Hearing Instrument Specialist or Dispensing Audiologist
• 1+ year training or related experience as a Hearing Instrument Specialist
• Current knowledge of hearing aid devices and technology 
• Experience in a customer facing role, dedicated to providing high quality customer service
• Confident, attentive, empathetic, and solution oriented
• Computer proficiency in Microsoft Office, Windows, CRM, and POS Systems

What We Offer:

• Base + competitive commission structure – annual potential $65,000-$100,000
• Work-life balance, with standard business hours
• Continuous training, development & support
• Brand recognition, we’re at the top of our industry
• Medical, Dental, Vision, Life insurance, Health Savings Account
• 401K with company match, Paid Time Off, Paid Holidays, Volunteer Time Off

About us:

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customers quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

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