Job Description

Schowalter Villa's Lakeside Commons is looking for a part-time Welcome Desk Associate to join our team!

Position Overview:

The primary responsibility of the Lakeside Commons Welcome Desk Associate is to support the services and amenities within the Lakeside Commons building and provide information to independent living residents, staff and visitors.

Essential Job Functions:

General Duties

• Be familiar with building functions, processes and independent living residents in order to provide a welcoming and helpful environment for residents, Bluestem Communities staff, and visitors.
• Maintain familiarity with services, programming and amenities available to independent living residents
• Assist with Lakeside Commons building communication and logistics for events, service outages, emergencies, and other needs
• Schedule and coordinate reservations for all Lakeside Commons gathering spaces using Outlook calendars. Check out keys for various building amenities. 
• Process overnight guest room reservations, payment, and corresponding communication
• Receive payments from residents, families and staff. Maintain petty cash, keys, and ledgers accordingly
• Open/close areas of the Lakeside building
• Update resident demographic information in Bluestem systems
• Field inquiries from prospective residents and refer them to the Senior Living Advisors
• Submit maintenance work-order requests and other notifications
• Receive and distribute incoming Lakeside Commons mail, packages, memos
• Print resident directories, newsletters and other materials as requested by residents
• Monitor supplies of materials, forms, and supplies at the desk and in lobby area
• Manage lost and found process
• Filter book donations to the Lakeside Commons resident library

Safety Duties

• Monitor cameras in pool area and throughout facility to promote safety and security
• Respond to incidents or emergencies according to protocol, including contacting EMS, and serving as the first incident commander for fire alarms at Lakeside building
• Report accidents, incidents or concerns according to policies

Wellness Center Duties

• Enroll new Wellness Center members and assist with maintenance of membership files
• Collect membership payments
• Check-in Wellness Center members who need assistance
• Assist Wellness Center management with contacting members when classes are cancelled

Independent Living Staff Collaboration

• Communicate resident concerns to independent living staff team and other managers
• Collaborate with independent living staff team, providing input and ideas on overall improvement of the resident experience
• Provide administrative assistance to independent living team as requested

Welcome Desk Collaboration

• Collaborate with other Schowalter Villa and Bluestem Communities welcome desk personnel

Qualifications and Experience:

• Must be at least 18 years of age
• Must have outstanding skills in customer service, initiative and resourcefulness
• Must be proficient in Microsoft applications: Word, Outlook, Excel
• Must be able to use technology comfortably, embracing new systems and services
• Prefer prior Receptionist/Secretarial experience
• The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, detail oriented, organizational skills, and the ability to maintain a realistic balance among multiple priorities.

Physical Requirements:

Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Requires walking or standing to a significant degree; or requires sitting most of the time but entails pushing and/or pulling of arm or leg controls.

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