Front-of-House Manager / Lead Server (Bilingual)
Ponce Restaurant · Chicago, IL
About Ponce
Ponce Restaurant brings the spirit of Puerto Rico to Chicago with bold flavors, live energy, and genuine hospitality. Our team is small, tight-knit, and obsessed with giving every guest a “welcome home” experience.
The Role
We need a hands-on Front-of-House Manager who is equally comfortable running the floor and carrying a tray. You’ll set the tone for service, coach a small staff, jump on tables during peak rush, and make sure every plate and smile hits the dining room on time—always in both Spanish and English.
What You’ll Do
Lead each shift: assign sections, run pre-shift, and keep covers moving.
Serve when needed: greet, take orders, upsell specials, and close checks.
Guest experience: resolve issues on the spot, comp when it’s right, and turn first-timers into regulars.
Team coaching: train new servers, track side-work, and model “hospitality first” standards.
FOH admin: end-of-day cash-outs, light scheduling, and daily sales recap to management.
Floor standards: keep the dining room spotless and in compliance with health rules.
What We’re Looking For
Bilingual Spanish / English (fluent conversational).
2+ years in full-service dining and at least 6 months in a shift-lead or key-holder role.
High-energy, people-first attitude; calm under Saturday-night pressure.
Solid POS skills and basic cash-handling / tip-pool know-how.
Flexible schedule—nights, weekends, and occasional festivals or off-site events.
What You’ll Get
Competitive hourly + tips and a leadership stipend.
Employee meals and family discount.
Genuine opportunity to grow into an AGM role as we expand.
A crew that treats coworkers like familia and guests like honored friends.
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