Job Description

CHAGEE (pronounced CHAH-jee) is a modern tea house with over 6,000 locations globally. Our teas have a rich cultural heritage stretching across several thousand years. We are one of the earliest regional teahouse chains positioned as the purveyor of modern tea culture. Our mission is to refresh and reintroduce the lifestyle of tea to the world, where guests can connect in a beautiful space and enjoy premium and diverse flavors of tea. Through our stores across Malaysia, China, Singapore, and Thailand, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand to the US market, and this is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

Overview

Elevate your career with CHAGEE as a Training Specialist. In this position focused on Training Quality Assurance, you will play a pivotal role in ensuring that CHAGEE stores consistently meet the highest standards of food safety, sanitation, and customer service excellence. This role involves developing and delivering training programs, conducting store audits, and collaborating with cross-functional teams to drive continuous improvement. Your work will directly contribute to operational excellence, regulatory compliance, and an exceptional customer experience.

What you'll do

Quality Assurance Training

• Develop, implement, and maintain comprehensive programs focused on food safety, sanitation, and customer service standards.
• Provide coaching and guidance to employees on food safety practices, sanitation protocols, and customer service excellence.
• Conduct training sessions for new hires and existing staff, ensuring consistency in quality standards across all stores.
• Collaborate with Learning Specialists to create engaging training content, including manuals, e-learning modules, and hands-on workshops.

Compliance Audits & Corrective Actions

• Conduct routine facility inspections and audits to ensure adherence to food safety regulations, sanitation standards, and customer service expectations.
• Identify non-compliance issues during audits and develop corrective action plans with store management.
• Track, analyze, and report audit results, including customer service metrics, and collaborate with leadership on action plans for improvement.
• Ensure all cleanliness processes and practices comply with health regulations and internal standards.

Cross-Functional Collaboration & Communication

• Maintain open communication channels with all stakeholders, providing regular updates on audit findings, training effectiveness, and corrective actions.

Continuous Improvement & Reporting

• Develop and implement sanitation procedures across all store operations, including allergen control, pest control, and equipment maintenance.
• Monitor and evaluate the effectiveness of training programs through audits, customer service evaluations, and feedback mechanisms.
• Prepare and present reports on sanitation, food safety, and customer service performance metrics to senior leadership.
• Recommend corrective actions or process improvements based on audit trends, customer feedback, and industry best practices.
• Demonstrate flexibility and adaptability in a rapidly evolving environment.

Experience you need to be successful

• Bachelor’s degree in food safety, quality assurance, hospitality management, or a related field.
• 3+ years of experience in quality assurance, food safety, or customer service training, preferably in the food service or retail industry.
• Experience training employees on quality standards and best practices for both food safety and customer service.
• Strong understanding of food safety regulations, health standards, and sanitation protocols.
• Previous experience conducting operational audits, including both food safety and customer service evaluations.
• Experience in assessing and improving customer service quality, including knowledge of customer satisfaction metrics.
• Ability to identify operational issues (both service-related and safety-related) and develop solutions.
• Proficiency in using training management systems, learning platforms, and audit tools.
• Analytical mindset with the ability to track, interpret, and report on quality and compliance metrics.

What We Offer

• Competitive salary
• 401K with company match to secure your future
• Comprehensive medical, dental, and vision insurance with company contribution for individuals and dependents
• On-site fitness center and wellness programs
• Generous paid time off and sick policy
• Income protection including Disability, Life, and AD&D insurance

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate global tea enthusiasts. Apply now and be part of something truly extraordinary!

The expected base salary range for this position is $65,000 - $85,000 annually. Your actual base compensation will be determined on a case-by-case basis and may vary based on considerations including (but not limited to): relevant knowledge and experience for this position, skills, education, certifications, and more.

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