Job Description

Your opportunity

The goal of Operational Services, within Plan Administration & Implementation (PAI), is to meet the needs of Retirement Plan Services by providing the best client service possible as it relates to the recordkeeping aspects of Defined Contribution Retirement Plans. Specifically, a Specialist within PAI is responsible for accurately executing high volume processing of participant loans, researching historical activity, maintaining relationships with internal business partners, and ensuring absolute compliance with all regulatory requirements of ERISA Law.

The Specialist is expected to manage high volumes of check transactions and completion of other requests received from internal partners. Position responsibilities include queue oversight, researching, and responding to internal partner requests, maintaining quality control and procedures, creating process improvements, and performing audit fulfillment to meet key deliverables while exceeding client and participant expectations. Flexibility and extreme attention to detail, initiative in researching tasks, entrepreneurial spirit, and the ability to meet multiple competing deadlines is vital to success in this position.

What you have

• Advanced knowledge of Microsoft Excel, Word and Access Database
• Ability to communicate effectively and professionally with various departments
• Ability to multi-task in a fast-paced, daily-deadline-driven environment with minimal errors
• The successful candidate must have superior analytical skills

• Strong attention to detail
• Creative thought process focusing on continuous process improvement
• Ability to interpret client and participant needs
• Exceptional organizational, analytical and time management skills
• Retirement industry knowledge/ASPPA designation preferred, but not required
• Familiarity with IRS Form 1099-R/Banking logistics preferred, but not required
• College degree or equivalent work experience
• In-depth knowledge of regulations and plan design which governs processes such as incoming rollovers, loan payoffs and loan repayments preferred but not required

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance

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