Job Description

Job Title: Senior IOS/ Android Wireless Support Specialist
Location: Brooklyn, NY

Duration: 12+ Months
Interview: Webex

Scope: The Wireless Support Specialist will provide technical assistance to agencies, with a focus on various mobile and wireless initiatives; the candidate must have technical knowledge of mobile technologies such as Mobile Device Management (MDM) and equipment's such as IOS and Android, as well as the ability to troubleshoot various issues .

MANDATORY SKILLS:

• All proposed candidates must possess at least 7 years of experience as a Senior Level Wireless Support Specialist, including the following required skills and expertise:
• Experience with Carrier Portals, Apple ABM and Android KNOX.
• Strong experience in Enterprise or Solution Architecture.
• Strong analytical, troubleshooting, and problem-solving skills.

Communication and Collaboration:

• Excellent verbal and written communication skills.
• Ability to build and maintain effective working relationships with all stakeholders.
• Strong interpersonal skills.

Project Management and Organization:

• Ability to plan, organize, and manage multiple projects simultaneously.
• Strong organizational and project management skills.
• Ability to work independently and as part of a team.
• Ability to multi-task and prioritize tasks effectively.

Security and Standards:

• Ability to articulate and recommend technology standards related to security, document transmission, and digital signatures.
• Ensure compliance with NYC Cyber Command Standards

DESIRABLE SKILLS/EXPERIENCE:

• Business Acumen:
• Demonstrated experience in analyzing and interpreting policies and procedures.
• Ability to understand business requirements and document them into functional specifications.
• Ability to work with cross-functional teams (architects, developers, engineers, domain experts) to document non-functional requirements.
• Solid attention to detail.
• Strong conflict resolution and negotiation skills.

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