Job Description

Description:

Required Qualifications:

- 1+ years of Pharmacy Technician experience

- Valid Pharmacy Technician License in the state of Massachusetts

Preferred Qualifications:
- National Certification PTCB or ExCPT


Address: Boston, MA 02215


Open Monday - Friday 8am to 6pm and closed on the weekends and for national holidays.

We are seeking someone who will work full time.


Our CarePlus Specialty Pharmacy specializes in Oncology, MS, Hepatitis, HIV, Rheumatology, Dermatology, Transplant and Gastrointestinal diseases and we're adding Pharmacy Technicians to this team! As a Pharmacy Technician, you will focus on refill calls, set up deliveries to patients, answer phones, and process, fill, and ring out prescriptions. In addition, you will work closely with others to process prior authorizations, copay assistance, and benefits verification. When we think about our team of Pharmacy Technicians what comes to mind is open to challenges, enthusiastic, dependable, empathetic, and hard working. We are looking for technicians with similar traits to join our legendary team to support patients and pharmacists alike and do whatever needs to be done for the needs of the business. In order to be successful in this role you will deal with a diverse customer base in a friendly and confident manner, work in a team environment and always be given the chance to learn & grown in your career. You should be motivated, organized, detail-oriented, and have excellent communication skills along with the ability to learn new operating systems, pharmacology, and medical technology.

Duties :

• Assists customers by responding to specialty product inquiries and providing technical advice or recommendations for specialty needs.
• Maintains specialty retail store operations by completing inventory management tasks, restocking shelves, and organizing displays.
• Communicates with customers and shares announcements and/or promotions on the latest product releases, features, and technology trends.
• Compiles customer complaints, inquiries, or concerns for senior managers to help improve future customer service outcomes.
• Monitors key sales metrics related to daily, weekly, and monthly sales revenue, units sold, average transaction value, and conversion rates.
• Operates within the point-of-sale (POS) system to process transactions, handle cash, and operate payment terminals.
• Drives effective team collaborations with specialty retail associates and technicians to provide customers with a positive experience.
• Determines how best to prioritize tasks and manage workloads to ensure the timely completion of customer requests and specialty retail services.
• Performs basic repairs or provides step-by-step instructions to customers to help resolve issues with specialty retail products and/or services.

Experience :

• Prior Relevant Work Experience 1+ years of Pharmacy Technician experience.
• Basic computer skills including word processing and spreadsheet utilization.
• Excellent customer service skills (written and verbal) a must.
• Specialty Pharmacy experience is a plus.
• Essential Qualifications Working knowledge of problem solving and decision making skills.

Education :

• Verifiable High School diploma or GED is required.
• Valid Pharmacy Technician License in the state of Massachusetts
• Preferred Qualifications: - National Certification PTCB or ExCPT

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