Job Description

JOIN OUR TEAM AS A PATIENT ADVOCATE!
Your Work Matters How will you make a difference?
The Patient Advocate assists the CEO, leadership, PI/Risk Director and medical staff in carrying out and implementing a comprehensive and integrated program.
Duties And Responsibilities
Assist in preparing, coordinating, and documenting Patient Satisfaction Surveys.
Maintain a record of all completed reviews, evaluations, and process improvement team activities.
Develop and implement the Patient Experience training programs and initiatives that support the organization’s mission.
Undertake special projects to accelerate improvement in patient satisfaction and patient experience.
Assist the CEO and Risk/PI Director with Joint Commission, CMS, OSHA, and state surveys.
Assist the CEO and Risk/PI Director, who is responsible for the collection of data and submission of results for monitoring for The Joint Commission and IPF for CMS.
Responsible for receiving and logging all official correspondence from all official and accrediting agencies.
Prepare all reports, as assigned by the CEO, Risk/PI Director.
Fulfill all of the functions of the Human Rights Officer.
Follows the patient grievance process, ensuring the investigation of the grievance, ensuring appropriate actions are taken, documenting actions, and informing the patient/representatives of the results of the investigation and actions taken.
Note: The essential job functions of this position are not limited to the duties listed above

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