Job Description

Job Description and Duties

Receiving and processing documents received via mail, fax/e-fax, email, Secure File Transfer (SFT), verifying information, scanning documents to be added in to a shared database, sorting and organizing documents in preparation for entering hearing request data in the Appeals Case Management System (ACMS) and distributing to other bureaus. Reviewing and processing requests for authorized representatives, withdrawal and postponement tasks in ACMS. Uploading documents, and applying notes to the hearing request or claimant's profile on ACMS. Act as point of contact for Covered California, DHCS, county representatives, claimants, and authorized representatives. 

Respond to inquires or direct to appropriate party for response. Answering and returning phone calls to the customer service main phone line and receiving, scanning and distributing mail. Photocopy, file, fax, and secure disposal or storage of SHD documents. Perform other duties or special projects as required in support of the SHD.

Please let us know how you learned about this career opportunity by taking the brief survey that follows:  .

Would you like more information regarding career opportunities with the CDSS? We’d love to hear from you! Please contact us at  [email protected] and include the job classification and job control number in the subject line. Information about applying for a state job can be found here:  .

You will find additional information about the job in the .

Working Conditions

THIS POSITION IS LOCATED IN SACRAMENTO, CA 95814.  PARTIAL TELEWORK.

This work location is very convenient!  The CDSS is located two blocks from the light rail and public transportation: within walking distance to the State Capitol, parks, restaurants, farmer’s markets and the Golden 1 Arena. Our building has easy access to I-5, Highway 50, and Highway 80. 

This position may be eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Social Services policies. 

Please note, if this position is being advertised in multiple locations, the headquarter location will be designated based on the selected candidate's primary residence location, and/or the closest CDSS location. 

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application in order to be considered for this position.

Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. 

Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation.

Supplemental Questionnaire – Required – Applicants that do not answer the three (3) question listed below will not be considered for this job.

Candidates are required to complete the questionnaire (see question below) in addition to completing an Examination/Employment Application (Std 678).

Your response should be no longer than two letter pages using 12-point size Arial.
Only those candidates who submit all required documents by the final filing date will be considered for an interview.
Cover letters, resumes and/or applications will not take the place of the Statement of Qualifications.

1. Please describe your work experience, education, and training that qualifies you to perform the duties as listed on the duty statement for this position.

2. Please describe your experience with independently processing a time sensitive, high volume workload that requires attention to detail and little to no error output.

3. Please describe an experience where you addressed an angry customer, where tact was needed to achieve a positive outcome. What was your role and how did you handle the situation? You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is inaccurate or incomplete. Resumes will not take the place of employment history.

If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. 

Training and Development assignments may be considered based on the availability of eligible candidates and are subject to approval by the Hiring Authority prior to appointment. Training and Development assignments are temporary in nature and shall not exceed twenty-four (24) months.

Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment.

Benefits

There are many benefits to joining our team!  The State of California has a generous benefits package that includes medical coverage, CalPERS pension upon retirement, two weeks paid vacation per year, two weeks paid sick leave per year, two paid Professional Development Days, one paid Personal Holiday, pre-tax parking fee program.

TRANSPORTATION REIMBURSEMENT

• Public transit (mass transit) passes.
  • 100 percent discount on public transit passes sold by state agencies, up to the monthly exclusion amount provided by the Internal Revenue Service (IRS).
  • 100 percent reimbursement on public transit passes purchased by state employees, up to the monthly exclusion amount provided by the IRS.
• Vanpool drivers and riders
  • 100 percent reimbursement on the monthly fee, up to the monthly exclusion amount provided by the IRS.

Benefit information can be found on the website and the website.

Examination Information

Those interested in obtaining employment with any state agency must apply and compete through the state hiring and recruitment process.   

To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement:

Successful examination applicants are placed on an eligibility list.  If you already have list eligibility for this classification, you do not need to retake the examination.  Applicants should refer to their examination results or check their CalCareer account for specific list eligibility expiration dates and to re-take the examination when necessary. For questions regarding the examination process, please contact the Examination Unit at:  [email protected] .

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is Required.

  Please see the Special Requirements section of this job advertisement for detailed instructions for the SOQ submission. 

Job Tags

Holiday work, Permanent employment, Full time, Temporary work, Work experience placement, Remote job,

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