Job Description

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Job Description:

Salary Range: $60,000-$63,000

Collective Bargaining Unit: APA

Hours: 37.5 weekly

The Non-Clinical Case Manager provides goal-oriented and strengths-based assessment, intervention, and coordination of services to students experiencing academic, personal, or medical difficulties to assist them in removing barriers to success and to enhance their holistic well-being.  In this non-clinical role, the Case Manager for Student Development will Chair the Behavioral Intervention Team (BIT) at MassArt and will lead efforts in addressing access to basic needs for MassArt students.  The Case Manager will serve as the SPOC (Single Point of Contact) for the college.

The ideal candidate will have the following knowledge/skills/abilities:

• Effective and creative problem-solving skills
• Strong conflict resolution and coaching skills
• Strong communication and interpersonal skills
• Ability to work independently and make decisions
• Commitment to working with diverse populations
• Ability to organize and prioritize multiple, competing tasks

Principal Duties and Responsibilities:

• Serve as the primary non-clinical case manager for students
• Chair the Behavioral Intervention Team and coordinate all administrative processes associated with the team including but not limited to onboarding new BIT members, scheduling appointments with students, conducting non-clinical case management intake meetings, coordinating action plans, referrals, and support
• Demonstrate cultural humility, sensitivity, and equity-mindedness
• Connect students to relevant services on and off campus
• Work closely with the Clinical Case Manager/Psychotherapist
• Responsible for marketing Behavioral Intervention Team to campus community and relevant stakeholders
• Communicate and collaborate with with appropriate College staff, faculty, and students
• Develop and deliver presentations tailored to specific stakeholders regarding the BIT
• Oversee the development of resources, programs, events, and services related to students' basic needs in support of their holistic wellbeing
• Plan and implement workshops and information sessions about housing and basic needs for students in support of their holistic wellbeing
• Research and maintain a database of community services available to students
• Responsible for the overall management of The Shelf, the college's food pantry
• Assist students applying for food assistance and other community based assistance programs
• Develop necessary assessments and implement industry standard assessments for designated populations
• Communicate the objectives, progress, and outcomes of the program initiatives to faculty, staff, students,
• Create marketing, awareness, and educational campaigns promoting case management services
• Primary liaison for Student Financial Services
• Support the administration of the Mastodon Emergency Fund in collaboration with other offices
• Maintain relationships with current and develops future collaborations with the Department of Higher Education, other colleges and agencies related to Basic Needs
• Assist with Student Development social media needs
• Collaborate and communicate with Student Development staff, and other offices such as Justice, Equity and Transformation (JET), Academic Affairs, Financial Assistance and the Registrar's Office. 
• Access professional development resources related to job functions.

Requirements:

Required Qualifications: 

• Bachelor's degree in social work, human services, higher education or related field 
• 1-3 years of post baccalaureate work experience
• Crisis Management Skills
• Demonstrated professional writing, communication, administrative and organizational skills

Preferred Qualifications:

• 2-4 years of case management or related experience
• Master's degree in social work, higher education, counseling or related field
• Experience working in higher education
• Two to four years of experience in higher education, preferably with students of concern and conduct processes
• Experience with Maxient or other web-based software application used to manage student records
• Social media skills
• Spanish speaking 

Additional Information:

Please note MassArt:

• Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship.
• Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information 

(SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. For a list of all acceptable documents please click  here .

Comprehensive Benefits (does not apply to contractor/student positions):
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Please click  here to view MassArt Benefits.

MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.

MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.

Application Instructions:

A resume and cover letter must be submitted for consideration.

About Massachusetts College of Art and Design

Colleges of the Fenway is a collaborative effort of five neighboring Boston-based colleges in the Fenway area. This collaboration was created to add value to student academic and social life while seeking innovative methods of investing in new services and containing the costs of higher education. Collectively, the colleges represent more than 12,000 undergraduate students, comprising 16.2% of the total Boston population of undergraduates attending four-year colleges, more than 700 full-time faculty, and 2,300-course offerings.

Connections working at Massachusetts College of Art and Design

Job Tags

Full time, For contractors, Work experience placement, Local area,

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