Junior Customer Success Manager (Remote) Job at Breakthrough, Remote

QW9jY0JaUzNYb3VCbDRLa3BwWXRyWkpXZHc9PQ==
  • Breakthrough
  • Remote

Job Description

(This is a REMOTE Role) 

Do you have experience in a private practice PT or chiropractic setting and are looking to grow—into health-tech?

Have you already started blending your clinic expertise with marketing and technology?

Do you want to help practice owners grow while making a real impact on patient care?

If you're nodding along, we should talk.

At Breakthrough, we help private practice owners grow their businesses and make a bigger impact in their communities. Our patient demand platform generates over $5M in patient revenue every month, helping thousands of people avoid unnecessary surgery, pain medication, and invasive procedures by finding natural solutions.

About Us

We believe that health challenges should be solved naturally—and we're on a mission to make that possible. Our team is passionate, driven, and committed to supporting private practices in their growth. We thrive in fast-paced, evolving environments, embrace teamwork, and are always learning and improving.

About the Role

We're looking for a Junior Customer Success Manager to manage a portfolio of mid-tier customers, guiding them through onboarding, adoption, and renewal. You'll play a key role in ensuring our clients see success with our platform—helping them attract more patients and grow their businesses.

This role is a great opportunity for someone eager to grow their career in Customer Success. For the right person, it's a chance to develop new skills, deepen client relationships, and advance within our organization as we continue to scale. If you're passionate about making an impact and growing alongside a supportive team, we'd love to hear from you!

✨ Bonus: If you have experience working in a private practice physical therapy or chiropractic setting, that's a huge plus! You'll bring valuable insight into the challenges our clients face and help them maximize their success with our platform.

What You'll Do

  • Manage a book of business, ensuring retention, adoption, and customer satisfaction
  • Monitor program adoption, proactively engaging customers who need support
  • Maintain clear, proactive communication with accounts
  • Lead renewal conversations, addressing objections and driving retention
  • Oversee customer onboarding, ensuring a smooth transition onto our platform

This Job Is for You If You:

  • Have a proactive, 'customer-first' mindset
  • Love solving problems and helping customers achieve their goals
  • Can manage multiple priorities and stay highly organized
  • Have strong interpersonal skills and enjoy building trust and rapport
  • Communicate clearly, concisely, and confidently in all interactions
  • Are comfortable navigating challenging conversations with a solutions-driven mindset

What You Need

  • 1+ years of experience in customer-facing roles (Customer Success, Account Management, Support, or similar).
  • Proven ability to build and optimize processes
  • Strong organizational and problem-solving skills
  • Exposure to or experience with Facebook marketing is a plus.
  • Experience with Salesforce, Asana, and/or similar customer success tools (preferred)
  • A proactive attitude, eager to learn and grow within the role.

Why Join Breakthrough?

  • Fully remote – Work from anywhere!
  • Be part of a mission-driven company transforming private practice growth
  • Unlimited PTO 
  • Comprehensive benefits – Medical, Dental, Vision, and 401(k) with match
  • Work-life balance – We care about your success inside and outside of work

Our Core Values

✔ Elevate Others | ✔ Be Real | ✔ Beginners' Mind | ✔ Own The Results | ✔ Seeks to Understand the Customer First ‍⚕| ✔Do Sh*t That Makes a Massive Difference 

Ready to Make an Impact?

We'd love to hear from you! Apply today and let's talk.

Salary Range: $50-$55k 

Job Tags

Full time, Private practice,

Similar Jobs

Nike

Designer II, Mens Training Apparel Product Design Job at Nike

 ...constantly evolving game. NIKE, Inc. designs the future. At NIKE, Inc. designers chase...  .... Bachelors Degree in Apparel/Fashion Design or related design field or equivalent...  ...the concept behind the line for internal and external audiences. You'll monitor the... 

Matt Durbin Team

Showing Agent for Top Team Job at Matt Durbin Team

 ...Assistant to join our dynamic team. In this role, you will support our agents by managing administrative tasks, coordinating property...  ...would love to connect with you! Responsibilities Assist with Showings of Top Producing Agents Be willing to work hard and learn... 

On Time Delivery

Courier/NucMed Drivers Job at On Time Delivery

****** Ask About our $3,000 Sign on Bonus ***** We are looking for day Courier Drivers who are also interested in delivering NucMed or radioactive pharmaceuticals as needed! This opportunity could have potential for routed work when the opportunity opens up; otherwise... 

Banner Churchill Community Hospital

Emergency Medicine Physician in Fallon, NV Job at Banner Churchill Community Hospital

 ...physician coverage ~12 hours of physician assistant coverage daily ~ Admission Rate: 8-10%~ Electronic Medical Record (EMR): Cerner ~ Shift Length: 12-hour shifts Qualifications: ~ Board certified or board eligible in emergency medicine or board certified... 

Carilion Clinic

Scribe - Carilion Giles Community Hospital Reg. Part-Time Job at Carilion Clinic

 ...Join a team where your skills and ideas will make a difference in the health of our patients and the communities we live in. The Scribe facilitates and assists in the completion of the physicians medical records and patient documentation in a professional and...