IT Account Manager Job at Integrated MSP, Omaha, NE

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  • Integrated MSP
  • Omaha, NE

Job Description

Job Title: IT Account Manager – MSP Experience Preferred

Company: Integrated MSP Corp.

Location: Omaha, NE

Job Type: Full-time

Overview: Integrated MSP Corp., a trusted Managed IT Services Provider with 30+ years of industry experience, is seeking a client-focused IT Account Manager . This role is perfect for someone who thrives on building long-term client relationships, understands the MSP model, and can align technology with business goals.

Key Responsibilities:

  • Serve as the main point of contact for assigned client accounts
  • Conduct regular Quarterly Business Reviews (QBRs) and strategic planning sessions
  • Maintain customer Budgets, Customer Contacts, and Customer accounts database information
  • Identify upsell and cross-sell opportunities
  • Collaborate with the technical team to ensure excellent service delivery
  • Monitor contract renewals and maintain high client satisfaction
  • Enter Sales Orders, Opportunities, Purchase Orders, and Quotes into CRM/ Accounting system.
  • Work with Vendors to source hardware and software
  • Attend Networking Events

Requirements:

  • 2+ years in account management, ideally within an MSP or IT services environment
  • Strong knowledge of Microsoft 365, cybersecurity, and cloud solutions
  • Excellent communication and interpersonal skills
  • Experience with ConnectWise, Autotask, or similar PSA tools is a plus
  • Proficient with MS Excel

What We Offer:

  • Competitive base salary + performance bonuses
  • Health, dental, vision, and 401(k) benefits
  • Long-term career growth with a stable, employee-focused company
  • Work alongside a team with decades of IT expertise and strong client loyalty

 
Integrated MSP is an Equal Opportunity Employer

Job Tags

Full time, Contract work,

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