Deskside Support Technician @ Dallas, TX 75234 (100% Onsite) Job at Azaaki, LLC, Dallas, TX

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  • Azaaki, LLC
  • Dallas, TX

Job Description

Deskside Support Technician

  • Location: Dallas, TX 75234 (100% Onsite )
  • Duration: 6 months (possible long term extension)

  • Work Hours: Monday Friday | 8:00 AM 5:00 PM
  • Start Date: Immediately
  • Pay Rate: $25.00/hr. W2 All Inclusive

  • Experience Required: 3+ Years

JOB OVERVIEW

The Deskside Support Technician provides comprehensive end-user technical support for both local and remote users, including break-fix support, deskside troubleshooting, system deployments, asset tracking , and VIP/executive support . This role requires strong customer service skills , the ability to work in a fast-paced enterprise environment , and hands-on experience supporting Windows, Mac, and mobile platforms .

KEY RESPONSIBILITIES (KRA)

  • Provide technical support for PCs, Macs, peripherals, printers, and mobile devices
  • Perform deskside and remote troubleshooting for hardware and software issues
  • Deploy new PCs/Macs including OS imaging and lifecycle management
  • Support software and hardware refreshes/upgrades (Windows 10, Microsoft Office, proprietary apps)
  • Execute IMACs (Installs, Moves, Adds, Changes)
  • Maintain asset management documentation to support accurate internal chargebacks
  • Support VIP and executive-level users with high-touch service
  • Troubleshoot and resolve issues related to O365, Microsoft Teams, and collaboration tools
  • Utilize service desk tools compliant with ITIL processes
  • Support AV systems for onsite and remote environments
  • Educate end users during new equipment and software installations
  • Assist with remote user support across corporate and WFH locations
  • Maintain accurate technical documentation
  • Meet SLAs, KPIs , and End User Computing objectives
  • Work collaboratively as a team player with a positive, can-do attitude

KEY SKILLS & TECHNOLOGIES

  • Desktop & Deskside Support (Enterprise Environment)
  • Windows 7 / 8.x / 10
  • macOS / iOS
  • Microsoft Office / O365
  • Microsoft Teams Support
  • PC & Mac Hardware Troubleshooting
  • Break-Fix Support
  • IMACs (Installs, Moves, Adds, Changes)
  • Autopilot or MDT Deployment Tools
  • Asset Management & Inventory Tracking
  • BitLocker / Encryption Tools
  • Service Desk Software (ITIL-Compliant)
  • AV Systems Support
  • VIP / Executive Support
  • Dell Hardware & Dell Support
  • Customer Service & Communication Skills
  • Time Management & Multitasking
  • Fast-Paced Environment Adaptability

BASIC QUALIFICATIONS

  • 2 3 years of experience in Enterprise Desktop / Deskside Support
  • CompTIA A+ Certification Required
  • Strong hands-on experience supporting Windows and Mac environments
  • Proven ability to support executive-level users
  • Excellent written and verbal communication skills
  • Strong organization and time-management skills
  • Ability to multitask and reprioritize daily

PREFERRED QUALIFICATIONS

  • Microsoft Technical Associate Certification
  • Dell EMC Support Certification
  • Experience with LANs, WANs , and enterprise software delivery
  • Knowledge of computer security products
  • Bilingual (nice to have, not required)
  • Experience in large enterprise environments

Job Tags

Work at office, Local area, Immediate start, Work from home, Monday to Friday,

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